Q&A

You will find answers to our most frequently asked questions below.

Q1How to create a wallet / Registration
A1
  1. Access 'Sign Up' on the home page of Token Hub.
  2. Enter your required information in the form.
  3. Receive a code on SMS and confirm with it.
Q2What is XEC?
A2

An abbreviation for Eternal Coin is XEC.
1 Eternal Coin = 1 XEC

Q3How to deposit PHP?
A3
  1. Choose 'Deposit' on your wallet.
  2. Select your country first then enter an amount for deposit code from the bank.
  3. You will receive your deposit in PHP on your wallet once we confirm your transaction.
Q4How to withdraw PHP?
A4
  1. Choose 'Withdrawal' on your wallet.
  2. Select your country first then enter an amount you want to withdraw.
  3. You will receive the money in your registered bank account within 1-2 business days once we confirm your withdrawal request.

*If you have XEC on your wallet, please request withdrawal after you have exchange your XEC into PHP by selling.

Q5Transmission between wallets / Remittance in same currency
A5

e.g.) PHP→PHP

  1. Click on 'Transmission Between Wallets' after logging in.
  2. Select recipient's country, and enter the recipient's phone number. A country code is not required.
  3. Enter the transfer amount numerical value, select the type of sender's currency and click 'Confirm'.
  4. The remittance content will be displayed, and if there is no problem, enter the login password and click 'Send'.
Q6Foreign currency one-click transaction / Remittance in other currencies
A6

e.g.) PHP→JPY

  1. Click on 'Foreign Currency One-Click Transaction'.
  2. Select recipient's country, and enter the recipient's phone number. A country code is not required.
  3. Enter a transfer amount numerical value, select the type of sender's currency and recipient's currency then click 'Confirm'.
Q7Limit order and Market order
A6

There are 2 types of dealings in normal deal which are Limited Order and Market Order.

  1. Limit Order
    Order with specific price and quantity. The order will never be executed unless it reaches a specified price.
  2. Market Order
    Order without specific price but with specific quantity only. The order will be executed quickly at current market price.
Q8What is normal trade?
A8

Limit Order

Buy XEC

  1. Select 'Limit Order'.
  2. Enter the quantity and price of XEC you want to purchase.
    *Please check the current purchase rate in advance then enter the unit price you want to purchase.
  3. After confirming the order contents, click 'Buy Eternal Coin'.

Sell XEC

  1. Select 'Limit Order'.
  2. Enter the quantity and price of XEC you want to sell.
    *Please check the current sell rates in advance, and enter the unit price you want to sell.
  3. After confirming the order contents, click 'Sell Eternal Coin'.

Market Order

Buy XEC

  1. Select 'Market Order'.
  2. Enter the quantity of XEC you want to purchase, order with current purchase rates.
    *Please calculate the purchasable quantity of XEC with current purchase rates in advance.
  3. After confirming the order contents, click 'Buy Eternal Coin'.

Sell XEC

  1. Select 'Market Order'.
  2. Enter the quantity of XEC you want to sell, order with current sell rates.
  3. After confirming the order contents, click 'Sell Eternal Coin'.
Q9What is simple trade?
A9

Buy XEC
Enter the quantity of XEC you want to purchase, the required amount of PHP (expected value) will be displayed. Conversely, enter the amount of PHP you have, the purchasable amount of XEC (expected value) will be displayed. After confirming the displayed content, click on the 'Buy Eternal Coin'.

Sell XEC
Enter the quantity of XEC you want to sell, the required amount of PHP (expected value) will be displayed. After confirming the displayed content, click on the 'Sell Enter Coin'.

Q10Can anyone create a wallet?
A10

Anyone who is basically more than 18 years or a person of legal age can create a wallet.

Q11What kind of ID do I need for registration?
A11

A copy of your ID is required after you create a wallet.

1. Valid Government photo ID: Passport, driver's license (both sides)
2. Valid proof of address (NOT older than 3 months) : Utility bills or tax/election documents

NOTE

1) Only accept color copied.
2) Phone bills will NOT be accepted.3) Online bills will NOT be accepted

Q12I cannot log in to my wallet.
A12

The most common reason is due to typo errors such as uppercase/lowercase in the process of logging-in.
Please make sure the information is correct and log in with registered phone number and password once again.
If the above suggestions prove to be futile, please contact us.

Q13I forgot my password.
A13

Please click 'Forgot Password' on your login screen and take the necessary steps.

Q14I requested changing password but haven't got any SMS messages yet.
A14

There is a possibility of providing a different phone number.
Please try with your registered phone number once again.
If the above suggestion proves to be futile, please contact us.

Q15I forgot my registered phone number. / I changed my phone number.
A15

Please contact us with the following information.
We might contact you for further details.
Please provide us a phone number that we can contact you during the daytime.
*Email subject: Request for log-in ID / Request for changing registered phone number
*Email contents
Name:
Date of birth:
Phone number:
Available date and time (Mon - Fri, 10am - 5pm):

Q16Can I try demo trade?
A16

Currently, there is no service such as a demo trade.

Q17How can I deposit money?
A17

Please request for a deposit on your wallet and it will be shown as PHP once we confirm your transaction.
You will receive a completion notification email.
Deposit code is required on your wallet.
You will receive a deposit code from the bank once you have completed the transfer to our bank account.

Q18How I can withdraw money?
A18

From PHP to Philippine pesos

Please request for a withdrawal on your wallet.
We will transfer money to your registered bank account once we confirm your withdrawal request.
You will receive a completion notification email.

From XEC to Philippine pesos

Please exchange your XEC into PHP by selling first and request for a withdrawal on your wallet.

Q19What is the minimum deposit amount?
A19

More than 100 pesos is possible.

Q20What is the minimum withdrawal amount?
A20

Minimum withdrawal amount is 1 peso.

Q21How long does it take to reflect the amount to my wallet?
A21

It will be reflected on your wallet on the same day at the shortest.
It sometimes takes 2-3 business days depending on the bank.

Q22Can I use PHP/JPY/HKD that purchased at other exchanges?
A22

No you cannot.
We only handle PHP/JPY/HKD that has been purchased at our exchanges.
You cannot use our PHP/JPY/HKD at other exchanges either.

Q23I deposited PHP but it doesn't show as XEC in my wallet.
A23

At Token Hub, the exchange of XEC, we handle PHP which is the same value of Philippine pesos.
The deposit of Philippine peso will not be transferred as XEC automatically.
Ex) Deposit 500 pesos - 500 PHP

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